Refund Policy

At MyStreamHub, we strive to ensure that our customers are fully satisfied with the IPTV services we provide. If, for any reason, you are not satisfied with your subscription, we offer a 7-day money-back guarantee. Please review the terms and conditions of our refund policy below.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with the service within the first 7 days of your purchase, you are eligible for a full refund, no questions asked.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

The refund request must be made within 7 calendar days from the date of your initial subscription purchase.
You must provide proof of purchase (such as the order number, payment confirmation, or other relevant information).
Refund requests outside the 7-day window will not be processed.

3. How to Request a Refund

If you would like to request a refund, please contact us through one of the following channels:

WhatsApp: Chat with us
Telegram: Message us
Email: Contact@mystreamhub.com

Please include the following information in your refund request:

Your full name
The email address associated with your account
The reason for your refund request (optional)
Proof of purchase (order number or payment receipt)

4. Refund Process

Once your refund request is received, we will review it to ensure it meets our refund policy criteria. If approved, the refund will be processed to your original payment method. Please allow up to 5-10 business days for the funds to appear in your account, depending on your payment provider.

5. Non-Refundable Items

Any subscription renewals or recurring payments made after the 7-day window are non-refundable.
Refunds will not be issued for any portion of the subscription period that has already been used beyond the initial 7 days.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Refund requests made after changes have been posted will be processed in accordance with the updated policy.

For any further questions or concerns about our Refund Policy, feel free to contact us through any of the channels mentioned above.